FreeAgent Status

All Systems Operational

FreeAgent Web App Operational

API Operational

Website Operational

Mobile Operational

iOS app Operational

Android app Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Application Uptime

Fetching

Website Uptime

Fetching

Past Incidents

Jul 11, 2025

No incidents reported today.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

Duplicate transactions appearing for some Mettle users

Resolved - This incident has been resolved.
Jul 2, 13:04 BST

Investigating - On the 30th June Mettle had an issue with duplicate transactions appearing for some customers. This issue is now resolved, but as a result some FreeAgent users are seeing the duplicates from Mettle pull through into their account. We are aware of this and are working with Mettle to determine the best course of action to resolve this for FreeAgent users.

Thanks for your patience as we look into this.
Jul 1, 12:40 BST

Email Delivery Issues

Resolved - We have had confirmation from our email provider that this issue has been resolved.

Between approximately June 30, 2025 at 9:47pm BST to July 1, 2025 at 1:21pm BST, an IP was listed for spam causing some customers emails to not be sent. If you sent emails within this timeframe, you should check the delivery status of your emails within the FreeAgent app. If they show as 'Bounced' within the Invoice Email History at the bottom of the invoice, please resend to your customers. Emails sent after this timeframe should be unaffected.

We're really sorry for any confusion or concern this may have caused you or your customers/clients.
Jul 2, 08:01 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 14:44 BST

Investigating - We have noticed some issues with email delivery, we are investigating and have raised this with our email provider to identify and resolve the issue.

We will provide an update when we have any further information.
Jul 1, 11:26 BST

Jul 1, 2025

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.