All Systems Operational
FreeAgent Web App Operational
API Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Application Uptime
Fetching
Application End User Response Time
Fetching
Website Uptime
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Past Incidents
Feb 18, 2020

No incidents reported today.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Resolved - This incident has been resolved.
Feb 14, 15:05 GMT
Monitoring - All users are now able to send email from within the FreeAgent application without delay. We identified the issue as being an unusually high volume of emails triggering a rate limit with one of our third party email providers. Our engineering team have updated our email thresholds and proactive monitoring systems to mitigate the risk of future email delays for our users. We will continue to monitor sending to ensure service is not disrupted throughout the day.
Feb 14, 11:04 GMT
Update - The emails that were delayed from yesterday evening have all been sent. Some users may see a delay to emails sent this morning. We are continuing to monitor the situation and are aiming to restore full service to everyone as a matter of priority.
Feb 14, 10:24 GMT
Investigating - We have become aware of a backlog of emails affecting some FreeAgent accounts that started around 1935 yesterday evening. We are working with one of our third-party email providers to resolve this as a matter of priority. We will send out further updates throughout the day.
Feb 14, 09:46 GMT
Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020
Resolved - This incident has been resolved.
Feb 6, 10:40 GMT
Update - We have released a fix for this issue and have confirmed it is working - our engineers are continuing to monitor the situation. Affected iOS app users will be able to log in by tapping "Try Again," or restarting the app.
Feb 6, 10:38 GMT
Identified - The issue has been identified and a fix has been implemented - we are preparing to release the fix and expect to do this soon.
Feb 6, 10:25 GMT
Investigating - A large number of FreeAgent iOS mobile app users are unable to log in to the mobile app due to a problem interpreting data from the FreeAgent API. Our engineers are working to identify the root cause and put together a fix as a matter of urgency.
Feb 6, 10:13 GMT
Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.