Smart Capture degraded performance

Incident Report for FreeAgent

Resolved

We have received confirmation that the issue with our vendor is now resolved.

Posted Jul 22, 2024 - 18:22 BST

Monitoring

There are currently no delays with processing receipts now and the backlog has been cleared however we are still waiting for confirmation that the issue is resolved by our vendor.

Posted Jul 22, 2024 - 18:09 BST

Identified

We have identified the issue which is with a 3rd party. They are currently working to resolve the issue.

Posted Jul 22, 2024 - 17:17 BST

Investigating

We are currently investigating issues with Smart Capture. There may be some delay in processing uploaded receipts.

Posted Jul 22, 2024 - 17:03 BST

This incident affected: FreeAgent Web App and Mobile (iOS app, Android app).