Duplicate transactions appearing for some Mettle users

Incident Report for FreeAgent

Resolved

This incident has been resolved.

Posted Jul 02, 2025 - 13:04 BST

Investigating

On the 30th June Mettle had an issue with duplicate transactions appearing for some customers. This issue is now resolved, but as a result some FreeAgent users are seeing the duplicates from Mettle pull through into their account. We are aware of this and are working with Mettle to determine the best course of action to resolve this for FreeAgent users.

Thanks for your patience as we look into this.

Posted Jul 01, 2025 - 12:40 BST

This incident affected: FreeAgent Web App.