We've observed that the vast majority of our HSBC bank feeds are back up and running. A small subset of customers are still having issues and we're actively working with Yodlee to fix the remaining problems. If you're still having problems importing via your HSBC feeds, please rest assured that we're on the case and we'll keep this incident page updated over the coming days.
Should you need to import your bank transactions today, you can download your HSBC transactions from your online banking in QIF or OFX format, which can be immediately uploaded into FreeAgent:
Uploading Bank Transactions:https://support.freeagent.com/hc/en-us/articles/115001222684-Upload-bank-transactions
When downloading your transactions from HSBC, to prevent transaction duplication, please ensure you select a date range that doesn't overlap with transactions that are already present in FreeAgent. Don't worry, when your bank feed is up and running, it will ignore days for which statements have been uploaded.
We will continue posting updates to this status page as we work with Yodlee and we really appreciate your patience and understanding in this matter. Thank you.